So, still no word from Ford Motor Company regarding the engine surging issues that have been occurring for almost a year that the factory certified technicians have been unable to diagnosis. I was told twice Wednesday alone that someone would reach out to me as soon as possible. Seems more like, maybe sometime if we feel like it. They have known that I wanted to hear from them since November 23.
From Ford Service Facebook Administrator:
Wednesday, 12/16 - 9:10am - "I've reached out to request that someone contact you as soon as possible."
3:37pm - "As I requested earlier today, a regional customer service manager will be reaching out to you as soon as they can."
I would think it would not take too long to simply state that they were working on a response. But, I would also think it would be pretty easy to call when you have a customer with a vehicle history like mine, in the shop for over a month. But, apparently that is not part of Ford's #1 goal.
From the 2011 Ford Super Duty Warranty Guide: "Your satisfaction is our #1 goal."
I would think it would not take too long to simply state that they were working on a response. But, I would also think it would be pretty easy to call when you have a customer with a vehicle history like mine, in the shop for over a month. But, apparently that is not part of Ford's #1 goal.
From the 2011 Ford Super Duty Warranty Guide: "Your satisfaction is our #1 goal."
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