Ford Lost a Loyal Customer

I guess you could say Ford won the battle since I decided to not spend the next few months with legal action. They responded a few weeks late to the previous letter and have yet to respond to the most recent. Regardless of how they acted during the bailouts, I cannot support a company that shows no concern for customers and shareholders. I sold all my Ford stock and now have a Chevy. I should thank Ford I suppose, I have a truck with essentially the same capabilities, but it rides smoother, quieter, and is over 30% more efficient. I will continue to share more of Ford's ridiculous customer service that I experienced so all can see how they handle customer issues.