Here is the response that I received from Ford Motor Company, well after requested response time and after I had already sent a final notification to Ford. This was after the issue immediately continued after spending over a month at Arrow Ford, a Ford labeled dealership that I had attempted to take all of my business too even though I moved all over the US. The dealership I purchased my first vehicle from and made maintenance visits during vacations/holiday trips home. They also failed to keep a customer. In fact, they never responded at all.
The black blocks are redacted information (names, case number).
So, they regret my concerns, that REALLY makes me feel better. Adding to the comfort is the fact that they BELIEVE my experience is far from typical. If that were true, would you not be able to support the RARE case that your product does have issues, especially warranty problems?
And, they are unable to reimburse for repairs and misdiagnosis. Let me explain that... The original diagnosis was a failing fan clutch. It smelled like a bad diagnostics based on my experience, but I reluctantly agreed thinking that if I show an attempt to resolve this, we can get through the issues. WHAT A MISTAKE!!! Surging occurred immediately on the drive home from the dealership. And no, I did not immediately take it back, another mistake. I should have left that pile of crap at the dealership every time I heard the engine surge and just not moved as required by my job. Unfortunately, I had to move half way across the country and needed a tow vehicle. These problems had already seriously crushed moving plans. Not to mention a whole lot of camping trips that had to be cancelled, disappointing the kids. What does it mean 'unable to pay' anyways? I was getting dividends as a stock holder from Ford before I ditched the investment in a company that does not value it's customers. Perhaps they were 'unable' to pay because the $1billion dividend payments in an attempt to revitalize their investors. Oh wait, that seems to not be working either. I have an idea...Maybe your investors are leaving because your customers aren't the focus.
And, they are unable to reimburse for repairs and misdiagnosis. Let me explain that... The original diagnosis was a failing fan clutch. It smelled like a bad diagnostics based on my experience, but I reluctantly agreed thinking that if I show an attempt to resolve this, we can get through the issues. WHAT A MISTAKE!!! Surging occurred immediately on the drive home from the dealership. And no, I did not immediately take it back, another mistake. I should have left that pile of crap at the dealership every time I heard the engine surge and just not moved as required by my job. Unfortunately, I had to move half way across the country and needed a tow vehicle. These problems had already seriously crushed moving plans. Not to mention a whole lot of camping trips that had to be cancelled, disappointing the kids. What does it mean 'unable to pay' anyways? I was getting dividends as a stock holder from Ford before I ditched the investment in a company that does not value it's customers. Perhaps they were 'unable' to pay because the $1billion dividend payments in an attempt to revitalize their investors. Oh wait, that seems to not be working either. I have an idea...Maybe your investors are leaving because your customers aren't the focus.
So, to summarize according to Ford; this is not typical and we are unable to pay you an insignificant sum of money to attempt to retain a customer. Seems kind of like a four letter response to me.
Did I mention I am now a Chevrolet owner and get better mileage?
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